The role of quality of work life in Jordanian hotel industry

Success key elements are crucial for the improvement and preservation of competitiveness in the hotel sector. Hotels thus need efficient employees with best possible quality of work life to remain competitive. This paper investigated the impact of organisational structure (OS) and leadership style (LS) on quality of work life (QWL) among five-star hotels employees in Jor-dan with job satisfaction (JS) as mediator. Questionnaires were distributed among 430 five-star hotel employees to obtain the study data. The levels of relationships among the con-structs (OS, LS, JS, and QWL) were analysed using partial least squares structural equation modelling (PL-SEM). The results showed a positive relationship of JS and OS with QWL, while JS showed a partial mediating role on the relationship among LS, OS and QWL. Similar studies should be carried out on other sectors in Jordan and in other settings using different perspectives.

Abstract licence: CC BY

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