Mensuração dos custos da qualidade nas empresas de construção civil - doi: 10.4025/enfoque.v27i3.7348

This study verified the use and importance of the measurement of quality costs in the companies of thecivil construction sector in the Federal District that are A-level certified in the Brazilian Habitat Qualityand Productivity Program (PBQP-H). This is a descriptive and qualitative research. An empirical study bysurvey was carried out with the use of a questionnaire that included 40% of the population. The conclusionof the study is that the management of quality costs is effectively used as support tool for decisionmaking in 14.6% of companies, used partially in 24.4%, and not used in 61% of researched companies.There is, however, a trend that can reverse this situation. Considering that respondents see qualitycosting as useful to management, most of the companies are interested in measuring it. It was alsoevidenced that in a majority of small companies, there is no management of quality costs.

Abstract licence: CC BY

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