Des services connectés pour améliorer l’accessibilité des gares ?

Besides investing in infrastructures and personnel training, Transilien, SNCF subsidiary company in Île-de-France, has focused in November 2013 its open innovation initiative on the subject of accessibility. In the context of an innovation contest, developers, designers and disabled people meet to conceive digital services prototypes aiming at « improving accessibility for everyone ». This way of dealing with accessibility is suprising regarding classical methods. In exemple, the law of february the 11th 2005 for equality of rights and chances, disabled people’s participation and citizenship, compels public establishment to « suppress as many obstacles as possible to the moving and the us of the building ». This paper focuses on the representations of accessibility embodied in the prototypes conceived by Transilien digital innovation contest’s participant. These representations are compared with classical one’s, and which highlights many shifts linked to innovator’s work. Whereas the law of 2005 insists on the social responsibility of developing accessible public establishments, the digital approach of accessibility associates disabled people autonomy with sotfware applications development, assuming smartphone-mediated social interactions and fostering collective effort towards the development of an informational infrastructure.

Abstract licence: CC BY-NC-ND

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