Appraisal Framework in Analyzing Attitudinal Resources in Vishal Garg’s Apology Letter

This paper contains a Systemic Functional Linguistics (SFL) analysis of the apology text of the CEO of Better.com. Vishal Garg. He apologized for his dismissal of 900 staff through a zoom meeting. This analysis is carried out through an appraisal framework to show feelings, judgment or appreciation for things, people, behavior or idea¬¬s expressed by Vishal Garg through his apology letter. The research method used in this paper is a mixture of qualitative and quantitative methods. 23 expressions were used in this analysis, and the majority of the attitudinal resources that are found in the letter is affect (47,83%), then followed by judgment (30,43%), and the least is appreciation (21,74%). As a results, Vishal had shown his positive emotion toward his staff and positive emotion toward his company in the future. Besides affect, Vishal also expresses his emotions through judgment. The comparison of positive and negative judgments shown from the results of the analysis is only one difference. The most of which are positive ones, and the least of which are appreciations which are all positive.

Abstract licence: CC BY

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