Crisis Management in Healthcare Institutions With Reference to the Situation in Serbia During the Covid-19 Pandemic

Most crisis situations arise unexpectedly, bring numerous changes and require quick and adequate adaptation to changed and often difficult circumstances. Regardless of its origin and intensity, a crisis situation almost always includes healthcare institutions that must not and cannot stop performing their activities, nor allow a decline in the quality of work. Quality management of a crisis situation implies preparation and education of all workers for a crisis situation. The results of the research on crisis management in healthcare institutions during the COVID-19 pandemic show that there is a room for improvement in Serbia and that the key success factors are: care for the mental health of employees, communication and training, equipment and protocols, a safe and stable atmosphere at work and prevention. Considering the increase in the frequency of crisis situations, it is important to pay more attention to this topic.

Abstract licence: CC BY-SA

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