THE ROLE OF TEXT IN THE COMPREHENSIBILITY OF E-SERVICES
Heloisa Fischer, Claudia Mont'Alvão, Erica dos Santos Rodrigues
Ergodesign & HCI · 2019
doi:10.22570/ergodesignhci.v7iespecial.1275 (opens in a new tab)
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Abstract
This article discusses the role of textual comprehensibility in accessing Brazilian digital public services. It reports partial results of documental research and literature review. The paper addresses the concepts of interaction in e-government, public value (related to e-services design), officialese, and Plain Language. It illustrates the linguistic aspects of the officialese from a fragment of e-service text from the federal government.
Abstract licence: CC BY
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