Analisis Relasi Teknologi, Institusi, dan Agensi dalam Transformasi Pelayanan Publik di Jakarta

This study focuses on the effort of public services through technology adoption. One of forms is the responsibility report Rukun Tetangga in Jakarta through the Qlueapplication The implementation of Qlue is how it links between technology, institution, and agency. The author tries to review the process of relation among these three aspects occur to promote the transformation of public services in Jakarta through adoption of Qlue technology for accountability report in RT. The main argument on this article is that the process of relation technology, institution, and agency as they become the main factors in transformation of public services. This article attempts to give different perspective as the other articles with same themes only show the role of the advanced technology in public services. Via the depth interview and observation method in the place that become the sample is in one of the regions which using Qlue in its best way is KelurahanGalur, Central Jakarta. The conclusion, transformation through technology can occur when technology can be well institutionalized through rules. However, institutions must also be able to take into account the relationship between agents and the institutional environment. Abstrak Studi ini berfokus pada upaya transformasi pelayanan publik melalui adopsi teknologi. Salah satu bentuknya adalah laporan pertanggung jawaban RT di Jakarta melalui aplikasi Qlue. Implementasi Qlue merupakan kaitan antara teknologi, institusi dan agensi. Penulis mencoba mengkaji mengenai bagaimana proses relasi antara teknologi, institusi, dan agensi dalam mendorong transformasi pelayanan publik di Jakarta melalui pengadopsian teknologi Qlue pada laporan pertanggung jawaban RT. Argumen utama dalam artikel ini adalah proses relasi antara teknologi, institusi dan agensi merupakan faktor yang sangat berperan dalam transformasi pelayanan publik. Artikel ini mencoba mengisi pandangan dari artikel sebelumnya yang hanya memperlihatkan peranan perubahan teknologi dalam transformasi pelayanan publik. Melalui pendekatankualitatifdenganwawancara mendalam dan observasi di salah satu wilayah penanganan Qlue terbaik yaitu kelurahan Galur, Jakarta Pusat. Kesimpulanartikelini transformasi melalui teknologi dapat terjadi ketika teknologi dapat terinstitusionalisasi dengan baik melalui aturan.Namun, institusi juga harus dapat memperhitungkan hubungan antara agen dan lingkungan institusional

Abstract licence: CC BY-NC

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