Assessment indices for business processes at an enterprise

The study of problems referring to the analysis of business processes at an enterprise has revealed many unresolved tasks, including the formation of the most significant indices for their effectiveness assessment. To analyze effectiveness of business processes, as a rule, researchers use qualitative and quantitative indicators and treat the criteria of the evaluation of business processes effectiveness respectively as quantitative and qualitative characteristics of a business process, which serves as a basis for its assessment. In this regard, it is necessary to make careful choice of the criteria of business processes evaluation, used both by the participant and the owner of a business process and able to ensure a competent assessment of business processes effectiveness. The research shows that the number of criteria for assessing business processes effectiveness is determined by the form and complexity of business processes on the basis of certain characteristics, the required accuracy of estimation, the purpose of a study and other external factors. Such approach to the assessment gives an opportunity to reveal the weakest component in the chain of the entire system of business processes. It is concluded that that each enterprise should have a system of assessment indices specific to the business processes being implemented. The system of indices must be flexible and meet the conditions of changing processes, and in the case of their change the enterprise should use a more complex system of assessment indices.

Abstract licence: CC BY

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