A new authentication management model oriented on user’s experience

Authenticating users connecting to online services, social networks or m-banking became an indispensable element of our everyday life.Reliable authentication is a foundation of security of Internet services but, on the other hand, also a source of users' frustration due to possible account blocking in case of three fails.In this paper we propose a model of authentication service management which helps in keeping a balance between the authentication security level and positive users' perception of this procedure.The proposed procedure allows a user more than three attempts of authentication by switching after two failures to a more secure authentication protocol keeping a balance between QoP and QoE measures.Finally, the procedure determines an optimal path of authentication using a decision tree algorithm.

Abstract licence: CC BY

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